By purchasing products on our page you accept everything stated below.
Production
The objects/items from Planetary Dog Toys© are 3D printed in resin. Some may be casted in durable or flexible resin. The color may vary due to availabilty. All pieces are produced by @bluewood3D.
The resin shouldn't be exposed to the sun- it can be overcured (that can either crack the resin or or make it cloudy).
In order to paint the prints we suggest a coat of primer first.
The designs featured on this page are created to fit most of 1/12 figures but not all. In case you want a specific fit, contact us trgough email or Instagram.
Due to the nature of the 3D printing, you may notice some small bumps, scratches, indentations or tiny holes. This is completely normal and is easily resolved by either lightly sanding these areas down with high grit sand paper, adding some clay to a hole, or by priming and painting.
Currently all our pieces are generally sanded for "easy to paint" action. If there are any protrusion or supports left please lightly sand them.
Production will start after the shop closes and we have an estimated production and shipping time of 3 weeks.
Shipping
Items will be shipped from Spain as they are printed, post-produced and prepared for shipping there. We use the shipping service Correo Español which is the standard courrier service for Spain with fixed prices per size and weight. Once the package is shipped you will receive an email from from our shop informing your tracking number. Once the package leaves Spain the package is received by the country service you ordered from. Lately, they haven't been updating the trackings so once it leaves Spain there is no more information about the package unless we request it. Once receiving confirmation of the package being shipped consider that the package can take from 3 to 6 weeks to arrive due to the international pandemic and how shipping systems in general are too packed and overwhelmed. If you didnt receive your package after this period of time please inform us and we will request for information about the package. If your package has been lost we will print and send another package.
Depending on where you live, your package may take more time to arrive.
US orders are shipped in bulk and then redistributed once inside the USA. The ETA may vary each month and to the rest of countries.
Sometimes US customs might hold the package for some days(generally 20 days) and that is out of our control. We ask for your unerstanding if the packages are delayed.
Copyright
All rights of the items on this shop reserved to Planetary Dog Toys.
Raynaldtoys is the only Chinese shop that is allowed to sell out product in China. Be sure to get the official product we sell through our Shop or Raynaldtoys.
Shop
We intend that all our pieces are ever-green available for purchase and production. Shop opens for 1 week each month around mid month(15ish).
Refund Policy
We can only guaranty a refund if the pieces haven't been produced yet. If a package is lost we will offer to re print the order and ship to a diffrent address. We won't issue refunds for late or lost packages.
We may choose to give refunds in special situations or when we deem necessary.
Data Management Policy
Your personal data will only be collected for administration and management purposes of the services provided trough our webpage, especially for the maintenance of communication with the user such as consulting, suggestions, requests of information or placement of orders done through our page.
Planetary Dog Toys© will never give any third parties access to the information their users provided trough their webpage without the user's previous authorization. Planetary Dog Toys© will not include in this any party that's needed to fulfill the service (such as courrier services) or in compliance of established legal duties.
Planetary Dog Toys© server could send "cookies" the user's computer/browser to be able to excecute purchasing processes. Cookies are temporary and are eliminated from your browser once the session is over and the browser is closed. These cookies might be necessary to be able to purchase.
All data collected through our webpage goes to our personalized Planetary Dog Toys© database from which the user can always exercise their rights to access, rectify, cancel/delete any of their information.
Español:
Los datos facilitados por los clientes de este servicio pasan a formar parte de un fichero privado de Planetary Dog Toys© frente al cual el usuario podrá, en cualquier momento, ejercitar los derechos de acceso, rectificación, cancelación y oposición conforme a lo establecido en la Ley Orgánica 15/99, de 13 de Diciembre, de Protección de Datos de Carácter Personal.
Para el ejercicio de estos derechos el usuario o cliente deberá mandar un correo electrónico a planetarydogtoys@gmail.com